I live in a condominium which Amazon Jack has a contract with for treatment. They are available to come and treat our homes each Tuesday and Thursday. We phone the offices and they schedule us. Angela is on the phone, she is Spanish and has a funny accent, but she is adorable and very efficient. Angela gives you a period of 2 hours to when the technician will arrive at your house and they are always on time. They take care the lawn and ornamental also. I am very comfortable with them, because before they started spraying, there were a lot of ants all over the grass.